dhk91 Terms and Conditions

01Definitions and Applicability

The following terms are used with specific meanings in this document:

1.1 "Platform"

The website, mobile version, and all related digital services owned and operated by dhk91 are referred to as the "Platform".

1.2 "User" or "Member"

Any person who accesses services through a registered account on the dhk91 platform is referred to as a "User" or "Member".

1.3 "Services"

Casino games, sports betting, live dealer games, slots, and all related online gaming activities are included under "Services".

02Account Registration

The following conditions must be met to open an account on dhk91:

2.1 General Registration Conditions

• Each person may open only one account. Opening multiple accounts is strictly prohibited.
• All information provided at the time of registration must be truthful, complete, and up to date.
• The mobile number and email address provided at registration must belong to the user.
• Keeping account login credentials confidential is entirely the user's responsibility.
• Transferring or selling an account is strictly prohibited.

2.2 Account Security

If you suspect unauthorized access to your account, you must notify us immediately via 24/7 live chat. The user is solely responsible for any loss resulting from third-party access to their account.

03Age Verification and KYC

3.1 Identity Verification (KYC)

dhk91 may ask a member to verify their identity at any time. The following documents may be requested during the KYC process:

• Scanned copy of National ID (NID) or passport.
• A recent electricity or gas bill (for address verification).
• Proof of ownership of the payment method used.

3.2 Incomplete Verification

Until KYC is completed, dhk91 reserves the right to suspend deposit acceptance or hold withdrawals. If a member provides incorrect or false information, their account may be cancelled and their balance forfeited.

04Deposits and Withdrawals

4.1 Deposit Rules

• Minimum deposit amount: ৳200 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay.
• To deposit funds into the account, the user must use their own mobile banking account.
• Deposits from third-party accounts are prohibited and such transactions will be cancelled.

4.2 Withdrawal Rules

• Minimum withdrawal amount: ৳500.
• Withdrawal timeframe: generally completed within 15 minutes to 2 hours.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be on hold if KYC has not been completed.
• For unusual or suspicious transactions, dhk91 may conduct additional verification.

05Bonuses and Promotions

5.1 Welcome Bonus

New members at dhk91 will receive a 120% bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 15 times (deposit + bonus).

5.2 General Bonus Conditions

• Each promotion and bonus has its own specific validity period, and the conditions must be met within the specified time.
• The same person cannot claim a bonus through multiple accounts, IP addresses, devices, or household members.
• dhk91 reserves the right to cancel bonuses and suspend accounts in cases of suspected bonus abuse.
• If the associated terms change after a bonus has been granted, the original terms will apply to the already-claimed bonus.
• Detailed conditions for VIP cashback and other promotions will be stated separately with each offer.

5.3 VIP Program Cashback

dhk91's VIP program has five tiers, each with a different weekly cashback rate. The more you play, the higher tier you reach and the more benefits you receive. Detailed VIP terms are published separately.

06Gaming Rules

6.1 Games and Betting Rules

Each game has its own rules, which can be found in the game interface. It is the user's responsibility to read the relevant rules before starting a game.

6.2 Technical Errors

If a game is left incomplete due to a server outage, software error, or internet disconnection, dhk91 will make a decision based on the game provider's records. Any winnings incorrectly displayed due to an error will be considered void.

6.3 Fair Play

• The outcome of every game is impartial and determined by RNG (Random Number Generator) technology.
• Users may not gain an advantage in games through bots, automated software, or strategic manipulation.
• If suspicious activity is detected in any game or transaction, dhk91 may conduct an investigation and take necessary action.

07Prohibited Activities

The following activities are strictly prohibited on the dhk91 platform:

• Creating multiple accounts or using another person's account.
• Placing coordinated bets or hedging for the purpose of bonus abuse.
• Playing games using automated bots or scripts.
• Using the platform for money laundering.
• Attempting to control game outcomes by colluding with other members.
• Attempting to breach the platform's software or security systems.
• Registering with a false or fake identity.

08Account Suspension and Closure

8.1 dhk91's Rights

dhk91 may temporarily or permanently suspend an account without prior notice in the following circumstances:

• Upon suspicion or evidence of a breach of the terms and conditions.
• Upon specific indications of fraud, money laundering, or misconduct.
• When KYC verification is pending.
• Upon instruction from a competent authority.

8.2 User Request to Close Account

If a user wishes to close their own account, they may apply via 24/7 live chat or by emailing [email protected]. All pending withdrawals will be settled before the account is closed.

09Privacy and Security

dhk91 is committed to protecting the personal information of its users. Our platform uses SSL (Secure Socket Layer) encryption technology to keep all data secure. Detailed information about how data is collected, stored, and used can be found in our Privacy Policy.

• User data is not sold to third parties.
• Data is not shared with third parties except as required by law.
• All financial transactions are conducted through fully encrypted channels.

10Responsible Gaming

dhk91 believes gaming is a form of entertainment and is committed to responsible gaming so that it never becomes a problem.

• Any member may request a deposit limit, betting limit, or temporary break on their account.
• Through the Self-Exclusion feature, members can take a break from the platform for a set period of time.
• Only those aged 21 and above may use our services.
• If you have a gambling problem, seeking professional help is recommended.

Visit our Responsible Gaming page for responsible gaming tools and guidelines.

11Changes to Terms

dhk91 reserves the right to change, add to, or cancel these terms and conditions at any time. In the event of changes:

• Updated terms will be published on this page and the "Last Updated" date will change.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after updated terms are published will be considered acceptance of the revised terms by the member.
• If a member does not agree with the new terms, they must close their account.

12Contact & Dispute Resolution

12.1 Filing a Complaint

For any complaint or dispute, members must first contact our support team:

• Live Chat: Direct support in Bengali is available 24/7.
• Email: [email protected] (send with full details and proof).

12.2 Dispute Resolution Process

Upon receiving a complaint, dhk91 will conduct an investigation with utmost diligence. All final decisions regarding disputes will be made at dhk91's sole discretion.

12.3 Limitation of Liability

dhk91 bears no liability for damages in the following cases: failure of third-party services, user internet connection issues, unexpected technical incidents, or service disruptions due to Force Majeure.